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Simulation, Modeling and Analysis of a Petrol Station
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Abstract
In our modern society, critical decision making has become a serious problem to top management in different sections of industry including service industry, due to many limitations in time, cost, labor and different sources of energy. Regarding the situation described above, using different tools to optimize processes and reduce costs through monitoring the system’s behavior, forecasting changes and evaluating various types of critical decisions before their implementation or taking any physical action are becoming more important. Here is the place where simulating a process or behavior of a system can widely help managers come to the best solutions. This paper mainly aims at simulating the behavior of a petrol station as one of the most important sections of service industry to which everyone has to deal with every now and then. For this reason, Witness 2004 manufacturing edition has been selected as a simulation modeling tool to simulate the whole process. Various types of reports have been generated that will be discussed later. Simulation would provide numerous opportunities for managers to take the advantages of such a tool to come to the best solutions to promote their businesses with the lowest time and cost.
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