A New Collaborative System for Industrial Tele-Maintenance

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This paper outlines basic concepts of a design methodology of a new collaborative system for industrial tele-maintenance. The maintenance staff can remotely achieve the work through direct collaboration between the experts’ members within a shared workspace. The system is mainly founded on two separated components, the first one manages administrative considerations of industrial tele-maintenance, the second component manages interaction, coordination, and communication among experts working simultaneously on a common industrial problems. The system is mainly designed to address users’ needs, increase knowledge and skills sharing, information availability, mobility, deep expertise, and to reduce the costs of equipment failures.
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Collaborative Work; Group Management; Industrial Tele-maintenance; Shared Diagnosis

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