Best Practices in e-Business Process Management. The C2C and C2B Models
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In their paper titled “Best Practices in e-Business Process Management: Extending a Re-engineering Framework”, Henry and Rajani analyzed the cornerstone of the 1990s thinking on process. Hammer and Champy’s nine best practices to apply for e-business process management (e-process management). As a result, they suggested nine counter practices that formulate an e-business strategy. In this paper, these suggested nine practices are analyzed and tested against the Consumer to Consumer (C2C) and Consumer to Business (C2B) categories of e-business. A special definition and model are developed to control this test. Not all of these practices were essential for those two models, some of them formed exceptions. The result is C2C and C2B best practices that can be used as a framework or strategy
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