Managing the Quality of Small Hospitality Businesses Via Semantic Web Services
(*) Corresponding author
the author of the article can submit here a request for assignment of a DOI number to this resource!
Cost of the service: euros 10,00 (for a DOI)
Small hospitality businesses are vital to the economic health of both developed and developing countries. Although small hospitality businesses have a crucial role in creating tourist satisfaction, they are neither a uniform group, nor able to give consistently high service quality. In the hospitality sector, excellence is synonymous to the quality of provided hospitality services. In this paper, we propose a novel web management system that informs its users about qualities of small hospitality businesses that belong to a consortium. The key-idea of the proposed web service oriented architecture is that the web services of participating members (e.g., small hospitality businesses) share their qualities and related resources, resulting to the overall system capacity increase. Mechanisms and techniques are presented concerning: (a) an “information desk” which provides an adaptive search user interface for quality of hospitality business, (b) discovery functions based on semantic representation of the qualities, (c) mining into qualities of hospitality business based on their semantic representation, (d) dynamic ranking of retrieved content list, (e) consumption mechanisms for the local Web Services, (g) e-payment and (h) universal usability access. This analysis can be exploited in the practice of a new hospitality management policy.
Copyright © 2014 Praise Worthy Prize - All rights reserved.
WTO, Global Code of Ethics for Tourism, 1999. [Online:] http://www.worldtourism.org/code_ethics/pdf/languages/CodigoEticoIng.pdf
WTO Quality Support Committee, Quality in Tourism: A Conceptual Framework, 9-10 May 2003, Varadero, Cuba.
WTO, Quality Control of Tourism Products and Services, 1988, Madrid.
C.M. Hall, D.J. Timothy, D.T. Duval, Safety and Security in Tourism, Haworth Press, 2004 http://www.haworthpress.com/store/product.asp?sku=4706
A. Yuksel, Managing customer satisfaction and retention: A case of tourist destinations, Turkey. Journal of Vacation Marketing, Vol. 7, No. 2, pp. 153-168, 2001.
M.M. Augustyn, The road to quality enhancement in Tourism, International Journal of Contemporary Hospitality Management, Vol. 10, No. 4, pp. 145-158, 1998.
R. Sharpley, G. Forster, The implications of hotel employ attitudes for the development of quality tourism: the case of Cyprus, Tourism Management, Vol. 24, pp. 687-697, 2003.
S. Tsaur, L. Yi-Chan, Promoting service quality in tourist hotels: the role of HRM practices and service behaviour, Tourism Management, Vol. 25, pp. 471-481, 2004.
G. Go, R. Govers, Integrated quality management for tourist destinations: a European perspective on achieving competitiveness, Tourism Management, Vol. 21, pp. 79-88, 2000.
European Foundation for Quality Management. Improving performance using the EFQM model for business excellence. Brussels, 2000.
G.S. Sureshchandar, C. Rajendran, R.N. Anantharaman, A Conceptual model for total quality management in service organizations, Total Quality Management, Vol. 12, No. 3, pp. 343 – 363, 2001.
M. Jeong, H. Oh, Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry, Tourism Management, Vol. 17, pp. 375-390, 1998.
G. Baldacchino, Global Tourism and Informal Relations: The Small Scale Syndrome at Work, Routledge (UK), 1997.
M. Kozak, M. Rimmington, Benchmarking: destination attractiveness and small hospitality business performance, Int. J. of Contemporary Hospitality Management, Vol. 10, No. 5, pp. 184-188, 1998.
N. Johns, D. Lee-Ross, H. Ingram, A study of service quality in small hotels and guesthouses, Progress in Tourism and Hospitality Research, Vol. 3, No. 4., pp. 351-363, 1997.
B. Karlof, K. Lundgren, M.E. Froment, Benchmarking: Good Examples as a Lever for Development, John Wiley, 2001.
T.A. Aldowaisan, A.S.Youssef, An ISO 9001:2000-based framework for realizing quality in small businesses, Omega, Vol. 34, pp. 231–235, 2006.
L. Rayman-Bacchus, A. Molina, Internet-based tourism services: business issues and trends, Futures, Vol. 33, pp. 589–605, 2001.
T. Berners-Lee, J. Hendler, O. Lassila, The Semantic Web, Scientific American, Vol. 279, No. 5, pp. 34-43, 2001.
Mizoguchi, R. Ontology Engineering Environments, In S. Staab, R. Studer (Eds.) Handbook on Ontologies, Berlin: Springer, pp. 275-298, 2004.
J. Hendler, Agents and the Semantic Web, IEEE Intelligent Systems, Vol. 16, No. 2, pp. 30-37, 2001.
M. Dell'Erba, O. Fodor, F. Ricci, H. Werthner, Conceptual normalization of XML data for interoperability in Tourism, Proc. of the Workshop on Knowledge Transformation for the Semantic Web, KTSW, 2002, pp. 69-76, Lyon, France, July. 2002, Http://xml.coverpages.org/KTSW2002.pdf/ [Accessed the 12th of March 2003].
OTA, Open Travel Alliance, 2004. Http://www.opentravel.org/ [Accessed the 3rd of May 2003].
P. Muschamp, An Introduction to Web Services, BT Technology Journal, Vol. 22, No. 1, pp. 9-18, 2004.
M. Ouzzani, A. Bouguettaya, Efficient Access to Web Services, IEEE Internet Computing, Vol. 8, No. 2, pp. 34-44, 2004.
Y. Kalfoglou, M.Schorlemmer, Ontology Mapping: The State of the Art, In Semantic Interoperability and Integration, Eds. (Y. Kalfoglou and M. Schorlemmer and A. Sheth and S. Staab and M. Uschold) IBFI, Germany, 2005.
S. McIlraith, D. Martin, Bringing semantics to web services, IEEE Intelligent Systems, Vol. 18, No. 1, pp. 90-93, 2003.
E. Sakkopoulos, D. Kanellopoulos, A. Tsakalidis, Semantic mining and web service discovery techniques for media resources management, Int. J. of Metadata, Semantics and Ontologies, Vol. 1, No. 1, pp. 66-75, 2006.
K. Sycara, M. Paolucci, A. Ankolekar, N. Srinivasan, Automated discovery, interaction and composition of Semantic Web Services, Journal of Web Semantics, Vol. 1, pp. 27-46, 2003.
C. Bussler, The Role of Semantic Web Technology in Enterprise Application Integration, IEEE Data Engineering Bulletin, Vol. 26, No. 4, pp. 62-68, 2003.
K. Prantner, OnTour: The Ontology. Http://e-tourism.deri.at/ont/docu2004/OnTour%20%20The%20Ontology.pdf. 2004. [Accessed the 12th of March 2004].
World Wide Web Consortium (W3C), OWL - Web Ontology Language, 2004. Http://www.w3.org/2004/OWL/ [Accessed the 10th of February 2005].
WTO, Thesaurus on Tourism & Leisure Activities of the WTO, 2002. Http://www.world-tourism.org/ [Accessed the 3rd of May 2003].
J. Cardoso, Semantic Web Processes and Ontologies for the Travel Industry, AIS SIGSEMIS Bulletin, Vol. 1, No. 3, pp. 25-28, 2004.
D. Kanellopoulos, A. Panagopoulos, Exploiting tourism destinations' knowledge in an RDF-based P2P network, Journal of Network and Computer Applications (Elsevier, in press), 2007.
M. Missikoff, H. Werthner, W. Höpken, M. Dell'Ebra, O. Fodor, A. Formica, T. Francesco, HARMONISE: Towards Interoperability in the Tourism Domain, Proc. of Information and Communication Technologies in Tourism 2003, ENTER 2003, pp. 58-66, Helsinki: Springer.
A. Dogac, Y. Kabak, G. Laleci, S. Sinir, A. Yildiz, S. Kirbas, Y. Gurcan, Semantically Enriched Web Services for the Travel Industry, ACM Sigmod Record, Vol. 33, No. 3, pp. 21-27, 2004.
D. Kanellopoulos, S. Kotsiantis, A semantic-based architecture for intelligent Destination Management Systems, International Journal of Soft Computing, Vol. 2, No. 1, pp. 61-68, 2007.
M.J. O'Grady, G.M.P. O'Hare, Mobile devices and intelligent agents—towards a new generation of applications and services, Information Sciences, Vol. 171, No. 4, pp. 335-353, 2005.
- There are currently no refbacks.
Please send any question about this web site to firstname.lastname@example.org
Copyright © 2005-2023 Praise Worthy Prize