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Managing the Quality of Small Hospitality Businesses Via Semantic Web Services
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Abstract
Small hospitality businesses are vital to the economic health of both developed and developing countries. Although small hospitality businesses have a crucial role in creating tourist satisfaction, they are neither a uniform group, nor able to give consistently high service quality. In the hospitality sector, excellence is synonymous to the quality of provided hospitality services. In this paper, we propose a novel web management system that informs its users about qualities of small hospitality businesses that belong to a consortium. The key-idea of the proposed web service oriented architecture is that the web services of participating members (e.g., small hospitality businesses) share their qualities and related resources, resulting to the overall system capacity increase. Mechanisms and techniques are presented concerning: (a) an “information desk” which provides an adaptive search user interface for quality of hospitality business, (b) discovery functions based on semantic representation of the qualities, (c) mining into qualities of hospitality business based on their semantic representation, (d) dynamic ranking of retrieved content list, (e) consumption mechanisms for the local Web Services, (g) e-payment and (h) universal usability access. This analysis can be exploited in the practice of a new hospitality management policy.
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