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Method for Automatic Ontology Building in Costumer Support Expert System for Energy Consumption


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DOI: https://doi.org/10.15866/irecos.v9i9.3009

Abstract


Today, web portals include much information, mostly in an unstructured form that users easily read and understand. Reading and processing of such information is a rather complicated task for machine or computer. Raw and unemployed information as well as untapped knowledge is very unacceptable due to increased tendency for automated information processing. Therefore, we developed a system for automatic building of a knowledge base through web pages. This paper presents such system using VIPS algorithm. Demonstrated as part of an existing expert system for customer support of energy consumption, the new system was tested by users test group of Slovenian energy provider Elektro energija d.o.o. The results of testing are presented at the end of the article.
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Keywords


Automatic Building Ontology; Expert System; Energy Consumption; Information Retrieval

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