An Approach for the Identification of Misalignment in ERP Implementation

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In the current context of fierce competition, the information systems of companies are increasingly based on “off-the-shelf products” projects such as ERP - Enterprise Resource Planning – systems. Despite they can generate potential benefits, these projects also entail risk. Many ERP integration projects fail because the system is not aligned to the organization’s requirements.
This paper proposes an approach for the evaluation of alignment between the company’s real needs and the ERP standard functionalities. It formalized criteria and associated metrics to quantify the extent of the fit between the business and the ERP system. With this approach, we can more easily and finely determine the different alignment and misalignment situations and the decisions that the company can envisage for each situation. Thus, our research contributes to bring practical solutions to the problem of misalignment identification in ERP implementation. The application of the approach is explored through a case study.

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ERP Project, Enterprise Requirements, Evaluation, Metric, Criteria, Measure, Misalignment Situation

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