Customer Interruption Costs Estimations for Service Sectors via Customer Survey Method: a Case Study


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Abstract


The estimations of the economic impacts of the unwanted power interruptions have been a popular area of interest among the electric power society for the last three decades. In this paper the authors put forward estimations of customer interruption costs for service sectors by the aid of a customer survey conducted in Finland. The customer survey method has been criticised and a necessity of a more sophisticated future work have been emphasised
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Keywords


Customer Interruption Costs;, Customer Survey, Strategic Response, Direct Worth, Power Interruption, Outliers

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References


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